However, I think they should have supplied a bug fix for this problem later on. I think it is not just the fault of the “The Image Source” company that different USB implementations behave differently. In my eyes it is a “no-go” to just not support USB3.0 completely which should be backwards compatible with USB2.0. My conclusionįor a camera in that price range which is designed to be used by the industry I expected more. Then they told me that they unfortunately are not able to deliver a fix. I didn’t hear back from them and so I contacted them again. I contacted the support… It turned out that they are aware of the problem and that they are working on it.
So I am not able to install the latest DMK driver at all. The installer does not recognize the device either. I tried to install the latest driver from the official driver page but before it can be installed it checks if a compatible device is connected. Free download driver (utilities) for Lenovo Notebook / Laptop ThinkPad. However, when I start the supplied capture software no camera is recognized. Download Intel USB 3.0 eXtensible Host controllers Driver for Windows 7 (32/64bit).
The camera still works fine with my old notebook on an USB2 port.
I also updated to the latest chipset and host controller drivers and of course I tried different USB cables and ports. However, no new device shows up in the “Device Manager”. When I plug in the camera I hear the typical Windows sound that a new device has been connected (I am currently using Windows 8.1 for astrophotography since not all devices are working correctly with Linux :-(). Similar problems seem to occur for other DMK models as well. After some research I found out that the problem seems to be caused by the Intel USB controller implementation (because the camera seems to work on some other USB 3.0 ports with other controllers). Unfortunately, I was not able to get the device to work with my new Lenovo Thinkpad T540p. Notebook Common Acce, NB USB Storage, M/USB HDD, DRIVEH USB3.0 500G HDD. Lenovo ThinkPad 135W 20V 6.75A Power AC Adapter Charger ForT440p T530 T540p W540 6 MONTH warranty Input: 100-240V 50. Lenovo 15.6' ThinkPad L560 Intel Core i5-6200U 2.30GHz 8GB RAM 256GB SSD Windows 10 Pro. However for the DMK31AU03.AS this assumption did not hold. 19, ThinkPad, WEB CTO ThinkPad T540p CTO variant (on website) Starting Price. Ports: Intel(R) USB 3.0 eXtensible Host Controller - 1.0. In general I thought USB2.0 devices should be back-compatible to USB3.0. This is what I had to find out recently….īut lets start from the beginning: Recently I bought a new notebook with USB3.0 ports. The Image Source DMK31 does not work with Windows 8.1and Intel USB3.0 host controller.